PAYMENT OPTIONS
You can use the following payment options:
PayPal, Creditcard, Apple Pay, Klarna en Ideal
PAYPAL
With Paypal you can pay easy and secure. You need a Paypal account for this option.
CREDITCARD
You can pay by creditcard through Molly Payments
APPLE PAY
The option to pay with Apple Pay is only visible to customers who have set up Apple Pay on their device.
OTHER METHODS (NL ONLY)
If you are shopping from the Netherlands and are not able to pay using the available payment methods, please send an e-mail to info@mycolorfulmess.com to arrange the payment by direct bank transfer or Tikkie.
FAQ'S SUPPORT
What kind op products are available on the MY COLORFUL MESS shop?
The MY COLORFUL MESS shop offers a range of colorful products, fully designed by herself: prints, rugs, stationery, homeware and apparel. All of the products are manufactured in small numbers, keeping our environmental impact in mind. Most of the products that you will find in this shop are exclusive and not to be found anywhere else, because the MY COLORFUL MESS shop does not offer wholesale. Her aim is to sell all of her designs in one place: this online shop!
In what ways does the MY COLORFUL MESS Shop help
the environment and the community?
Making sure that the MY COLORFUL MESS Shop is ethical is very important to us! This means we aim to reduce waste, reuse materials and use as less plastic as possible. Especially when designing new products we keep this in mind. But we also never waste any existing stickers or packaging materials, even if we would actually prefer to design new ones. First we use what is already there.
To pack our orders we aim to reuse materials whenever possible. So do not be surprised if the cardboard box looks like it has been used before. It may not look as fresh, but it is a lot better for our planet. If we will use a new cardboard box it will always be made from FSC certified cardboard. We only use paper box fillers. If you find plastic box fillers in your parcel, it is because we have reused it. We use eco-friendly seal bags to package prints. We aim to manufacture all products locally to avoid unnecessary cargo flights.
It is also important to us that the partners and manufacturers we work with establish an ethical working environment.
Do you offer wholesale?
Sadly we do not offer wholesale.
Is there a MY COLORFUL MESS brick and mortar store in Rotterdam?
Unfortunately not! That would be a dream come true, but we are not there yet.
Do you collaborate with influencers to
promote the MY COLORFUL MESS Shop?
We do not work with influencers at the moment. If you are interested in free products in return for promotion: sorry, for now that is not possible.
ORDERS
How do I order from the MY COLORFUL MESS Shop?
Ordering at the MY COLORFUL MESS shop is very easy! Go to the Shop page and select a category. Browse through the collection and place your desired products in the shopping cart by clicking the ‘add to cart’ button. Proceed to checkout by clicking the ‘checkout’ button. Just follow the payment steps and your order has been placed! By ordering from the MY COLORFUL MESS shop you automatically agree with our Terms & Conditions.
Will I receive an order confirmation?
After your order has been placed you will receive an order confirmation e-mail right away. If you can not find it in your mailbox, please check your spam. If you can still not find the order confirmation, please send an e-mail to info@mycolorfulmess.com to check if something went wrong.
Is it possible to order a gift card?
We are sorry! At the moment we do not offer gift cards.
Can I add a gift note or gift wrap to my order?
We love that you are planning to order a gift! We will do anything we can to make it beautiful. We can add a handwritten gift note to your order in Ducht and English.
Please add your (short) message to the Additional Information form at
the checkout. Do not forget to mention who is sending the gift (unless you want it to be anonymous of course). Please note we can not add gift notes to made to order products like rugs.
If you add a gift note to an order, we will automatically wrap your order if possible. Unfortunately it is not possible for every product. For example, the prints are already very tightly packed in an envelope.
PAYMENTS
What payment options do you accept?
At the moment we accept the following payment options: PayPal, Apple Pay, Ideal, Klarna and creditcard payments through Mollie Payments.
If you are shopping from the Netherlands and are not able to pay using the available payment methods, you can send an e-mail to info@mycolorfulmess.com to arrange the payment by direct bank transfer or Tikkie.
Do the prices include VAT?
Orders and shipping costs for EU countries include 21% VAT.
This is specified on the order confirmation.
Do the prices include shipping costs?
Yes, the shipping costs are already included in the price.
SHIPPING
Will I receive a shipping confirmation?
After your order has been shipped you will receive a shipping confirmation e-mail right away. The tracking code will be included. If you can not find it in your mailbox, please check your spam.
If you are shopping from the Netherlands and are not able to pay using the available payment methods, you can send an e-mail to info@mycolorfulmess.com to arrange the payment by direct bank transfer or Tikkie.
How long will my order take to arrive?
We fulfil orders once or twice a week. Please allow 3-5 days for dispatching. Orders within the Netherlands, shipped with PostNL, generally take 2-3 days. EU orders, shipped with PostNL, take about 1-25 days, depending on the country. Non-EU orders, shipped with PostNL can take 7-25 days, depending on the country.
What are the shipping costs?
For orders from the Netherlands we charge a shipping cost depending on the total order weight. For most orders from EU we charge a flat rate shipping cost. This means that you can add as many products to the cart as you like,
without being charged extra.
Shipping to the Netherlands with PostNL costs €3,00 or €6,50. Shipping EU orders and non-EU orders with PostNL costs €8,50 - €27,00 (depending on
the country and the weight)
I submitted the wrong address at checkout, what can I do?
If you submitted the wrong address, please contact info@mycolorfulmess.com as soon as possible after placing your order.
Can I pick up my order?
Unfortunately not. We are very sorry, but the MY COLORFUL MESS shop is
an online shop only.
RETURNS
Do you accept returns?
We are sorry! At the moment we do not accept returns.
If you are shopping from the Netherlands and are not able to pay using the available payment methods, you can send an e-mail to info@mycolorfulmess.com to arrange the payment by direct bank transfer or Tikkie.
Can I exchange my order?
Unfortunately not.
Can I cancel my order and get a refund?
You can always cancel your order and have it refunded before your item has printed and shipped. Please contact info@mycolorfulmess.com as soon as possible if you would like to make any changes or cancellations of your order. We will try to help you as soon as possible, but unfortunately we cannot promise we will read your e-mail in time. Your order is printed when you have received the processed or shipping confirmation e-mail. After that it is not possible anymore to cancel your order.